Cloud Contact Center for Business
Deliver a better customer service experience by moving to a cloud contact center, with the features you need to support your customers.
Deliver a better customer service experience by moving to a cloud contact center, with the features you need to support your customers.
Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.
Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service. With ITC Cloud CX, our cloud call center software, you can enhance your service experience.
Set your team up for success with the complete contact center that’s powered by real-time data. Get the insights you need to make better business decisions, shorten wait times, and provide the ultimate customer support experience.
Your Contact Center by ITC Cloud lets you see the important performance metrics you need, helps you identify trends, and makes optimizing your call flow simple.
Get real-time insights into call center traffic and monitor activity.
Make navigating your queue easier with speech recognition.
Get the info you need at a glance, and hide the information you don't.
Get your customer to the right agent with advanced call routing.
Automatically record your calls for review and coaching.
Get daily snapshots of agent stats, call performance, and trends.
Empower your managers with agent insights and reduce hold times.
Easily setup automated receptionists to quickly route calls.
Empower your team with easy CRM and communication integrations.
Schedule a quick call with our team to discuss the challenges your business is facing, and how we can help you overcome them!